Recent Water Damage Posts

3 Easy Home Maintenance Tips to Help You Prevent a Water Damage Event: SERVPRO of North Atlanta / Buckhead

3/10/2022 (Permalink)

5 Green SERVPRO trucks in a warehouse in Atlanta waiting to be dispatched to a water restoration project. SERVPRO of North Atlanta / Buckhead keeps its trucks ready to respond immediately to your water damage emergency.

Water damage can be a costly and devastating event. At SERVPRO of North Atlanta / Buckhead, we have often found that careful maintenance can diminish the risk and costs of water damage restoration. The water damage restoration process can be stressful, but by following some simple home maintenance tips, you can help prevent flooding from structural or maintenance issues in your home.

1) Assess your water heater to minimize water repair risk.

Water heater issues are common when it comes to our emergency water cleanup calls in Buckhead, GA and Peachtree Hills, GA. With regular maintenance, you can prevent a surprise water heater flood in your home. Make sure the water heater's thermostat is regulating the temperature properly to prevent pressure buildup that can cause a water leak.

If you notice an odd taste or odor in the water from your water heater, it may have rust or sediment buildup inside. Also, if your water starts to make strange noises, it could need inspection or replacement to prevent a surprise flood.

2) Inspect your appliance hoses and connectors for leaks and replace them if they start showing wear.

Look for any cracks, kinks, unraveling, wear, or corrosion on the hoses and connectors. If you find any damage, replace them immediately. Most manufacturers and plumbers also recommend replacing water hoses and connectors every 3-5 years to prevent surprise water damage issues.

3) Replace old caulking in your windows and doors to prevent wet areas and moisture around the windows.

We often get calls for mitigation work in Atlanta, GA and Sandy Springs, GA for this kind of mitigation work. Caulking your windows can not only stop water leaks but also help to keep out drafts. It is a simple process that you can do yourself. Most window caulks should last about five years, but you should inspect your caulking every year and replace it if you notice any cracks developing or if you see it pulling away from the window.

You should also check your exterior door flashings for holes or rust that can allow water entry. If your doors are properly caulked, you can also help prevent premature flashing failure.

We are Here to Help for All of Your Water Repair Needs

If you or someone you know needs water damage restoration service, our team at SERVPRO of North Atlanta / Buckhead is Here to Help!

Save our number for the future or call today for rapid response from our IICRC trained water restoration technicians.

Call today! (404) 261-2925

3 Steps to Take After a Pipe Break

2/7/2022 (Permalink)

Water all over a living room flor Water damage due to a bursting pipe in Lenox Square, GA.

After a Pipe Break, Follow These 3 Steps

Many homeowners in Lenox Square, GA  worry about a flash flood when the weather outside gets a little too wet. However, one commonly overlooked source of flooding is bursting pipes. A homeowner should contact a professional to fix a broken pipe immediately. It is the only way to curtail the level of water damage from getting any worse.

1. Stop the Flow of Water

The first thing you as a homeowner can do is prevent the flooding from getting any worse. You will need to shut off the main water line. After you do so, you still need to drain the pipes of all water. This will require you to run every sink and flush each toilet in your house at least once. You will also need to turn off your home’s water heater. Once there is no running tap water left, the leak should stop entirely.

2. Inspect the Damage

Next, you will need to locate the burst pipes. If you are able to find the broken pipe, then you should take pictures of the damage for insurance purposes. If you cannot find the culprit, then you will need to bring in a professional crew as soon as possible.

3. Contact a Professional Drying and Remediation Crew

For homeowners in Lenox Square, GA who think they are fairly handy around the house, it is always a good idea to call a professional team to take care of any water damage just to be safe. There is a lot of remediation that needs to take place, such as drying any damaged structures and preventing mold growth. Professionals also know how to safely work around water to prevent electrocution or illness.

It only takes a matter of minutes for bursting pipes to wreak havoc on your home. The faster you can respond to such an emergency, the better off you and your family are sure to be.

The Three Categories of Water Damage

1/21/2022 (Permalink)

Bathtub overflowing, clean water flooded a bathroom. A bathtub overflowing is considered category 1.

The Three Categories of Water Damage

Dealing with flooding in your home in Peachtree Battle, GA, can be one of the most difficult things imaginable. The first step involved in remediating the issue is learning what the three categories of water damage are. It is important to know what stage you are dealing with and the proper way to handle it, particularly if there is contaminated water. Here are the three categories.

1. Category 1. The first category of water damage is the least severe and the simplest to handle. It is caused by clean water that usually starts from a supply line that has broken, or from a bathtub or sink overflowing. This water is not contaminated. Category 1 can advance into category 2 and 3 if it is not promptly taken care of.

2. Category 2. The second category of water damage, frequently caused by what is referred to as grey water, is the result of contaminated water that can be harmful if you are exposed to it or it is swallowed. Some sources are a leaking dishwasher or a toilet with urine that overflows. There may also be microorganisms present.

3. Category 3. The third category of water damage, is the most severe. This water is extremely contaminated and unsanitary. Common sources are from flooding bodies of water, sewage or standing water that has been stagnant for long periods of time. This type of water is usually full of viruses, bacteria and parasites. You will need emergency water damage repair services as soon as possible.

Discovering flooding in your home can be overwhelming, especially if there is contaminated water. Understanding what the categories of water damage are is the first step to getting your home clean and returning it to a safe condition.

What To Do When a Sewage Backup Happens at Home

12/28/2021 (Permalink)

Flood cuts performed on a wall, drying equipment placed on floor. Concept of cleaning and disinfecting property. Disinfecting and drying are essential to restoring safe living conditions.

Steps For Managing Sewer Damage

There are certain things homeowners in Ridgeview Park, GA, fear, and one of the most formidable is dealing with a sewer backup. What homeowners may not realize is that sewer issues can mean more than just the inconvenience of a flooded toilet or an unusable kitchen sink. The presence of potentially contaminated water within your home poses a serious health threat. Sewer cleanup should always be handled carefully and swiftly. Here are three steps for managing sewer damage.

1. Treat Sewer Problems As an Emergency

Coming into contact with any form of sewage can be dangerous, and you should assume that all water is contaminated, even if it appears clean. In the event that sewage enters your living space, time is of the essence. It is important to begin the sewer cleanup process immediately.

2. Disinfect and Dry

Disinfecting and drying are essential to restoring safe living conditions. Begin by getting rid of all solid and liquid waste. Be sure to remove and clean any wet carpeting or fabric. Afterward, sanitize and dry the affected area. Experts can help provide a more thorough cleaning by using advanced technology to detect water that may not be readily visible.

3. Repair Any Damage

Once the space is clean and dry, replace any damaged materials such as flooring or wallboard. Always repair saturated or decaying building materials after a flooding incident in order to avoid mold or other contaminants.

Dealing with water damage is never fun, but if attended to promptly, sewer cleanup can be done safely and effectively. When a sewage disaster strikes, it is crucial not to delay. Whether it is the middle of the night or a holiday morning, water damage restoration specialists are available 24/7, year-round to help you restore the cleanliness and comfort of your home.

How Do I Create a Business Continuity Plan?

11/29/2021 (Permalink)

Business Continuity Plan Concept A business continuity plan helps you protect your employees and assets during a stressful time.

Planning for an emergency saves time and money. Having insurance to help cover expenses after a disaster is one step. Putting together a business continuity plan gives you an outline to follow to keep your business moving forward.

What You’ll Need

An emergency response plan for your business includes thinking about managing assets such as the following during a disaster:

  • Employees
  • Buildings, equipment, and furniture
  • Computers, printers, phones, and other technology
  • Inventory (raw materials, finished product, paper goods)
  • Important paperwork and records
  • Information about utilities, including phone numbers and account information

Ready.gov has tools to help you create a business continuity plan. You also may want to include your insurance policy number and the contact information for a disaster recovery company in Vinings, GA, in your worksheets.

How To Plan
Create a business impact analysis. Identify how your business would be affected by an emergency. Think about decreases in sales and income, increases in expenses, and loss of customers. You’ll get a better picture of which important processes need to keep going no matter what.
Since so many businesses depend on computers, it’s vital to plan for your business to be able to run offline. You’ll want to access your servers and software, so think about how you’ll recover information if you can’t reach your network.
Consider what will happen if you need to move your business or have your employees telecommute. If you’re in manufacturing, think about having access to equipment in a different location. Some companies make agreements with other organizations so they can support each other during a disaster.
Finally, put together a team to guide the emergency response plan during a disaster. Train your team on any procedures and have them practice to see if there are any issues with your strategy.
Catastrophes can strike at any moment. A business continuity plan helps you protect your employees and assets during a stressful time.

Tips for Preventing Pipes from Freezing & Cracking This Winter

11/5/2021 (Permalink)

Frozen Pipe Frozen Water Pipe in the Winter

When temperatures drop into the 20s, water can freeze inside your home’s pipes. If that happens, your pipes can burst, causing flooding and water damage to your home when they defrost. Take these steps to prevent this from happening to you during the colder months of the year.

Why Do Freezing Pipes Burst?

First of all, it's important to understand why freezing causes pipes to burst in the first place.  Because water expands when temperatures drop below 32 degrees, ice crystals begin to form inside your water lines. As the water pressure increases, if these ice crystals grow big enough (which happens over time as the weather grows colder), they can make your pipes expand. This puts pressure on water pipes which eventually -- if left untreated long enough -- causes ruptures.

Freezing Pipes Prevention

The first rule of thumb to prevent freezing pipes is to understand at what temperature they can begin to freeze. According to research by the Building Research Council at the University of Illinois, uninsulated water pipes begin freezing when the temperatures outside drop to 20 degrees or below.

If possible, the best way to prevent freezing is to turn up the heat with a space heater or on your thermostat.  However, if you can't raise the temperature artificially, then be sure that any exposed pipes are well-insulated. You can insulate your pipes by wrapping them in foam pipe insulation, which is available at most hardware stores.

Consider leaving all interior doors open and cabinets slightly open to make sure the warm inside air can regulate the temperatures inside properly. If any pipes are in the walls, this method helps protect them from freezing.

If you'll be traveling, but you're concerned about freezing pipes, be sure to leave your faucets slightly dripping. This water flow helps prevent the buildup of ice crystals in your water pipes. However, if you'll be gone for long periods of time, it's a good idea to shut off your water completely.

Are Frozen Pipes Covered by Insurance?

Most homeowner and commercial property insurance policies, in general, will cover damage from a frozen pipe that bursts. Coverage usually exists if the policy contains the following or similar language: Coverage is provided when it is determined damage resulted from a “sudden and accidental” discharge from a plumbing source or system (please check your policy or ask your insurance provider for the exact language).

However, your insurance policy may not respond if you did not take the proper precautions on your property first. Follow the tips in this article, and discuss coverage with your insurance provider to protect your home.

And, in case your home's water pipes do burst this winter, SERVPRO of North Atlanta/Buckhead has the team and experience to quickly make your home "Like it never even happened."

Call us today at (404) 261-2925 for immediate assistance 24/7/365.

How To Safely Recover From a Basement Flood

10/13/2021 (Permalink)

Completely flooded basement. It is visible line showing maximum water level higher than 7 feet. A basement flood can lead to a tremendous amount of property damage.

How To Safely Recover From a Basement Flood

A basement flood can lead to a tremendous amount of property damage. The quicker you act when a flood occurs, the better off you may be with your recovery. For significant water disasters, call one of several water mitigation companies in Ridgeview Park, GA, for help. If the flood is minor, you can do the cleanup yourself by following three steps.

Remove water
Discard appliances
Implement preventatives

Remove Water
When dealing with a flooded basement, the first step is to remove the water. However, it may not be so simple. First, if a broken water fixture causes the flood, you need to shut off the water supply but consider safety. If flood levels reach a depth of greater than one inch, turn off the electricity to the affected area to minimize the risk of injury. Use shop vacs and pumps to remove the excess water.

Discard Appliances
For deep floods, discard contaminated appliances. All matters of bacteria can call a basement flood home. Removing water from the area will not automatically eliminate all contaminants. Devices may also suffer from electrical issues because of the water damage sustained during a flood. You are better off buying new appliances, and, depending on the circumstances of the flood, your insurance coverage may supply enough funds to replace equipment.

Implement Preventatives
After resolving the original water or plumbing problems, implement preventative measures, ensuring a dry basement. Install sump pumps, backwater valves, and other equipment to prevent groundwater and external floods from penetrating the interior of your home.
A basement flood can lead to significant expenses if not dealt with quickly. For minor floods, a DIY approach may work, but for substantial damage, contact professionals to safely mitigate and restore your property. Deep floods, even higher than a few inches, can lead to life-threatening conditions. Do not risk yourself or your loved ones when there are safer options available.

Step by Step Guide to Managing a Toilet Overflow

6/25/2021 (Permalink)

Toilet overflow Fix your toilet.

Managing A Toilet Overflow

As a homeowner, there are a few plumbing issues you can expect to crop up. Clogged pipes, leaky faucets and overflowing toilets are all common enough problems that you shouldn't be too surprised if they happen to you. The toilet overflow presents a unique challenge for Vinings, GA, homeowners because it introduces the possibility of sewer damage. If your toilet starts running over, consider following these basic steps.

1. Stop the water. Your first mission should be to end the deluge of water. Most toilets have a shut-off valve at the base. Check to see if your fixture has one. If not, you can stop the water by manually manipulating the float. If all else fails, you can turn off your home's water until the flooded toilet has been taken care of.

2. Get some help. Once the initial onslaught of water has been stopped, you need to call in a water restoration expert to help you assess the damage. This professional can help you figure out why the toilet started to overflow. The team may also create a sewer damage cleanup plan to help you get your bathroom back to normal.

3. Remove the water. Leaving standing water in any part of your home is unwise. The water damage team will likely remove the water as soon as they can. This helps reduce the secondary damage, such as mold growth and material contamination, that can happen as a result of a flooded toilet.

4. Fix the toilet. Chances are your toilet overflowed for a reason. The most common reason is a clog. Work closely with a plumber to remove the blockage from the pipes. If this does not seem to be the issue, you can call the sewage company to figure out what's going on with your system.

The sooner you can address sewer damage the better it is for your home. This type of dirty water can lead to mold growth in as little as 24 to 48 hours.

What Can Cause Secondary Damage After a Flood?

3/9/2021 (Permalink)

SERVPRO tech using a moisture meter in Atlanta, GA. Water damages can lead to mold problems

A flood, fire or any disaster that involves the quick spread of large amounts of water can quickly lead to further damage from black mold formation at your home in Atlanta, GA.

What Is Secondary Damage?

This type of damage begins to take hold soon after the threat of the original disaster is under control. It is often due to:

  • Improper sanitization measures
  • Delay in drying efforts
  • Insufficient repairs
  • Poor ventilation

Mold is among the most prevalent causes of damage in the aftermath of a flood. It can quickly form and spread in various circumstances, such as after using a fire hose to extinguish flames, when plumbing pipes freeze and break or when water enters a home through cracks or a faulty foundation during a severe storm.

What Is the Best Way To Prevent Black Mold After a Flood?
The most reliable way to avoid mold following a flood is to dry out your space immediately. When dealing with large volumes of water, it is best to contact a professional disaster restoration service to apply urgent and rigorous mold prevention measures. Flood recovery teams can use industrial-strength water extraction machines to reduce high humidity quickly and efficiently remove excess water before it leads to mold.

What Are Some Ways To Manage Mold After It Starts To Form?
If mold has already taken hold, professional restoration services can undertake mold remediation to prevent it from spreading. For example, air filtration and ozone treatments can remove hazardous mold spores and their musty odors from the air. When water saturates walls or ceilings, removing and replacing mold-infested drywall can prevent more severe structural problems. Immediate action can mitigate damage after a flood and may raise the chances for a successful insurance claim to defray post-flood expenses.
Secondary damage from black mold formation is avoidable if you take immediate steps to control high humidity and dry your space after a flood. When in doubt, contact a professional flood restoration service for sound advice.

What To Do When Floodwater Gets in the Furnace

2/11/2021 (Permalink)

A burst pipe behind a wall in an Atlanta, GA business. Dealing with flood water.

When floodwater gets into the furnace of your Atlanta, GA property, everything the water touched must be cleaned and restored, so you can avoid further damage. One area of damage that can be easily overlooked is a furnace flood. When the flooded furnace and any affected HVAC ducts aren't professionally restored, the secondary damage could be even more of a problem than the original flooding.

Act Quickly To Avoid Further Damage

There are several steps you should take as soon as you notice water, whether it's a furnace flood or a burst pipe:

Shut off the water to your building from the main stopcock. This prevents more water from spreading throughout your building. It also reduces the risk of water and electricity combining.
Turn off the electricity. Even if a small amount of water can cause serious electrical trouble.
Move items away from the water. You may have large pieces of furniture that you can safely move to a dry location. Don't move electrical appliances; leave these items to the professionals.
Remove as much water as possible. The longer the water sits, the more damage you could experience.

When water damage and cleanup professionals arrive, they will use powerful water extraction tools and chemical cleaners that have been developed specifically to protect your flooded furnace and other appliances from further harm.

Contact Professionals for Necessary Repairs

These professionals can also complete air duct cleaning, address soggy carpets, and repair other parts of your property. If the services of a plumber are required, the cleanup technicians or your insurance provider may suggest a reputable professional in your area.
A furnace flood can cause a lot of upset and inconvenience, but with quick action and the help of professionals, you won't have to wait long for a solution. As you have the furnace and ductwork cleaned and maintained, you'll breathe much more easily in the days to follow.

A Few Answers Related to Home Water Damage

12/28/2020 (Permalink)

wet floor, water damage in a home Water damage in Vinnings, GA

When water overruns the interior of your home, you are likely to have many questions. Your first impulse might be to try and fix things on your own, but any significant flood event requires professional help. You might wonder, "Who should I call?" For major plumbing problems, a plumbing contractor can come to your home and repair the problem. For help with the cleanup and restoration, a local water mitigation company in Vinings, GA, will have the resources and the personnel to minimize property damage. Technicians will arrive at your home in a matter of hours. They will use advanced equipment and hard-earned knowledge to restore your home to its proper condition.

The Question of Insurance Coverage

Water damage in your home inevitably becomes a financial issue. You will need to repair and replace items and there will be expenses for restoration services. To get the best information, it is vital that you call your insurance agent. In general, though, so long as the water mishap was unexpected and sudden, your homeowner's policy will cover some or all of the following expenses:

  • Damage to the structure of your home
  • Damage to personal items
  • Costs to fix broken pipe
  • Costs for restoration services


A flood that originates from the outside of your home is typically not covered. For this you need specific coverage for the overflowing of water into your house.


The Question of a Complete Restoration
How do you determine when your home has been completely restored after water damage? You should make sure all standing water has been removed from impacted areas. It is important to ensure the area has been dried out properly. This can be difficult to determine, so be sure to ask the company doing your cleanup. A reputable franchise will give you an honest answer. Also, pay attention to any lingering odors and insist those are addressed.
A flood in your home is a troubling event. You can overcome this temporary problem with quality help from professionals.

Bursting Pipes Are Terrible for Homes

11/23/2020 (Permalink)

Burst pipe with water Bursting pipes are terrible homes

Bursting Pipes Are Terrible for Homes

Modern construction techniques do an amazing job of keeping the elements outside of your home and the inside cozy, warm and dry. A building envelope is designed to prevent water damage and last for a good number of years.
Unfortunately, bursting pipes bypass the envelope and usually leaves a disaster in their wake. If it happens to you, here’s what to do right away and the best way to deal with the resulting damage.

Your First Step
If you have a pipe break, there are a few immediate actions that can save big problems later:

  • Turn off the electric.
  • Shut off the water.
  • Clean up clear flooded water.

Before you shut off your water, turn off your electricity! If the water reaches exposed wiring, it could cause severe wiring damage – or a fire! If you can safely turn it off, do so, but be careful. If you’re not comfortable shutting it off, skip this step.

Your Next Step
Then, shut off the water. Do so wherever it’s quickest; bursting pipes aren’t going to wait for you to make a decision. You can incrementally turn it on later to unaffected areas, if necessary.
Remove any flooded water as long as it hasn’t mixed with sewage. Dry the area quickly with a mop and towels, then set up a fan to facilitate airflow. You want to reduce humidity as much as practical.

Insurance Claims
If a plumbing problem is sudden and accidental, all common homeowner’s insurance policies should pay for the damages. However, if it’s been an ongoing problem – or the result of improper or lacking maintenance – your insurance claim may be denied. It’s your responsibility to take reasonable care of your property.

The Aftermath
Bursting pipes can cause a huge mess. If water has soaked into the walls or worked its way behind them, the damage can be extensive. You need an experienced water damage specialist who can:

  • Fix broken pipe
  • Locate hidden damage
  • Help with insurance claim

They’ll then restore your home to its former condition. SERVPRO makes it “Like it never even happened.”

Timely Bathroom Maintenance Can Prevent Leaks

10/13/2020 (Permalink)

Plumber performing maintenance to bathtub Bathroom maintenance can prevent leaks

Timely Bathroom Maintenance Can Prevent Leaks

If you own a home or rent, it's a good idea to become familiar with your plumbing system. This could save you time and money as well as prevent a major problem. The mainline brings freshwater into your building, and from there, you have several supply lines that eventually bring water to individual faucets and appliances, often by way of smaller branch lines. Supply line damage, since it usually carries a large amount of water, can quickly flood your home in Buckhead, GA. Therefore, a smart homeowner pays attention to the condition of the supply lines.

The Need for Maintenance
If you have resided in your location for years, you might even know the history of your supply lines and when they last received maintenance. Knowing the following facts will help you keep tabs on the potential for a supply line leak:

  • The age of the pipes
  • The material of the pipes
  • The date of the last major plumbing upgrade
  • The length of any warranty from the plumbing contractor or the pipe manufacturer

Some materials last longer than others. Plastic piping becomes vulnerable to supply line damage after about five to eight years; of course, it could last much longer, but it usually will be not be warrantied for any longer. On the other hand, steel braided piping often has a lifetime warranty on materials.

The Need for Water Cleanup
Whether it is from supply line damage or a bathroom leak, water escaping into your home is a serious problem. A professional water remediation team can act quickly to limit the damage. Trained technicians will arrive Faster to Any Size Disaster and remove standing water before it has had time to cause structural damage to floors and walls. They will use powerful vacuums and air dryers to rid the home of excessive humidity, which is often a condition that invites mold growth. If you suspect your supply lines are worn, it might be time to have a plumbing contractor check things out.