Recent Why SERVPRO Posts

3 Services SERVPRO Provides After Storms

3/19/2019 (Permalink)

Why SERVPRO 3 Services SERVPRO Provides After Storms SERVPRO of North Atlanta/Buckhead responding to a large storm event.

3 Services SERVPRO Provides

Demand for damage mitigation and restoration services spikes after a severe storm in Atlanta, GA. Insurance agents and adjusters need to be able to rely on a local mitigation and restoration company to provide timely storm response services. Here are three services that make a local SERVPRO franchise the right choice for storm restoration.

1. Disaster Response

No matter how many properties are affected by a storm, a Disaster Response Team can arrive on each location within a matter of hours. Independent mitigation and restoration services are more likely to be backlogged than a national corporation that can dispatch employees and equipment from nearby franchises to areas that have experienced large losses.

2. Mitigation and Cleanup

The initial stage of storm response involves mitigating damage. In the case of structural damage, this may involve boarding up broken windows or breaches in a building envelope or tarping over a damaged roof. Standing water resulting from flood damage should be extracted as soon as possible. A full-service company can ensure that these initial measures contribute toward complete storm restoration.

3. All-In-One Restoration

A company that offers mitigation and restoration services can reduce the workload on insurance agents and adjusters while simplifying the claim process for property owners. Relying on a one-stop shop may make miscommunication less likely, prevent scheduling conflicts and allow for a faster and more thorough restoration job. Depending on a single service also means that the initial estimate is likely to be more accurate.

These storm restoration services set SERVPRO franchises apart from independent companies. The business model means that each location has the backing of a national corporation and the ability to call on nearby locations for additional personnel and equipment. A single estimate from a service that can clean up damage and rebuild a commercial property can also be more convenient for insurance agents, adjusters, and clients.

Looking to Get Involved in a Disaster Recovery Business? SERVPRO Is the Ideal Choice

2/18/2019 (Permalink)

Why SERVPRO Looking to Get Involved in a Disaster Recovery Business? SERVPRO Is the Ideal Choice Build your business with a SERVPRO franchise.

Are you an entrepreneurial-minded person? Are you itching to start a business or franchise in an existing company? A SERVPRO franchise could be the opportunity of a lifetime. There’s a lot to like about this disaster restoration company from a customer standpoint, but it’s also a prime pick from a business perspective. You can join up with a local franchise in Sandy Springs,GA, and get on the path to a satisfying venture with a top-notch organization.

Enviable Qualities

When you’re seeking first-rate service from a disaster relief company, SERVPRO has what it takes: fast response, qualified professionals, excellent customer service, experienced, skilled technicians and more. As a business owner, you would join a team you can trust. It has the following characteristics:

  • Locally owned
  • Honest and full of integrity
  • Communicates effectively
  • Professional

National Footprint, Local Presence

SERVPRO is a nationwide, certified disaster restoration and cleanup company that strives to assist client recover from major catastrophes. Though the company operates throughout the country, it also has a local office to meet the needs of local residents who face the most dire circumstances.

Honesty is Key

Like any good organization, a SERVOPRO franchise operates like its parent company and delivers honest, trustworthy service to clients. You can be a part of a team that oversees the inspection, evaluation, tear-out, cleanup, restoration, and replacement of homes where disastrous fires and flood wreaked havoc. SERVPRO believes is giving people accurate, truthful information and estimates at every step in a project.

Communicates Well

Not only does SERVPRO communicate effectively with clients, but local franchises also have the support of the home office. As a franchise owner, you know you can also turn to corporate leaders for help.

Professional

In every interaction with clients and fellow SERVPRO representatives, you can expect professional conduct. This will manifest itself through hard work, reputation, and appearance.

Build your business with a SERVPRO franchise. You’ll work alongside some of the most respected colleagues in the emergency cleanup industry.

Free Guide: 10 Things to focus on when dealing with a Water Damage Loss

2/6/2019 (Permalink)

Experiencing a water loss can be a traumatic time for you or your business. In Atlanta, Georgia, we experience all types of water damage situations. We wanted to put together a free guide of 10 things that walks you through the process of what to focus on if you have a water loss in your home or business. 

1. Assess the situation: It is critical to look over the situation and see exactly what you are dealing with. It is critical to make sure that you take plenty of photographs of the damage and make sure that the source of what caused the damage is well documented. It is extremely important to make sure you do not walk or enter the water if the power is still on in the home or business. At this time it is proper to check with your insurance company to see what type of coverage you have.

2. Check was is wet throughout the damaged area: Through the use of moisture meters and other devices, you can begin to see what is wet and not wet. It is critical that you map out the damage and affected area. This can be an important part of the documentation process. 

3. Begin the water extraction process: The first step after the documentation has begun, is to get the water removed as soon as possible. If the water sits for too long it can begin to create secondary damages. Water can be removed by using portable or truck mount extractors. Portables will take more time, and the truck mounts are much faster and efficient. 

4. Begin to remove damaged materials that can not be dried and ventilate enclosed areas: Once all of the water has been extracted, certain flood cuts and other vent holes might be necessary. This is to allow air flow in closed off spaces. If no ventilation is allowed, secondary damage can occur inside the walls. Many times if you are dealing with sewage water, more flood cuts will be necessary. Try to take as many before and after photos as well. 

5. Start to place air movers and dehumidifiers throughout the home or facility: The proper amount of equipment is critical when drying out a structure. It is important to make sure that all of the guidelines of the IICRC are followed to insure proper drying times. Be sure to continue to take plenty of photographs of the equipment in place on the job. 

6. Monitor the drying process daily: Every 24 hours it is critical to make sure that you are checking the facility to make sure that it is drying. Sometimes there might be a delay in the drying process due to the source of the damage not being corrected. If so it will need to be corrected so proper drying can occur. Be sure to document the drying data each day for accurate records. 

7. Remove Equipment: Once the home or building is dry, all of the equipment can be removed. It is important to make sure the right cleaning products are used to clean up the affected area. This will keep other secondary issues from happening as well. 

8. Document with more photos: After the job is complete, be sure to document with more photos. This will keep accurate records for your insurance company from start to finish. You can never take too many photos when dealing with a water loss. 

9. Begin the reconstruction process: Once everything is dry, you can begin to put the pieces back together. In some cases you might have to hire a contractor to do specific tasked like repair damaged drywall from the water. Be sure to continue to document any and all work on your home or business. 

10. Keep complete records on file: After the entire job is complete, be sure to keep all of your records on backup. This can be valuable in case of any secondary damages in the future. 

SERVPRO of North Atlanta/ Buckhead can handle any water damage job from start to finish. It is critical to make sure you understand the in's and out's of each step mentioned above. SERVPRO has the team and equipment to handle any size job and make sure that it is properly documented along the way. If you have any questions, or need emergency services you can call SERVPRO, 24/7 at (404) 261-2925.

5 Steps for Avoiding Mold and Sewage Contamination After Flooding

11/19/2018 (Permalink)

Why SERVPRO 5 Steps for Avoiding Mold and Sewage Contamination After Flooding Flooded home in Sandy Springs,GA

Take Steps to Correct the Unsanitary Conditions

Restoring your home and salvaging your property after a flood requires a lot of time and effort. This is especially true if your Sandy Springs,GA, property has been affected by black water or sewage. When this is the case, you'll want to take steps to correct the unsanitary conditions, avoiding mold growth by disinfecting any areas that were contaminated.

1. Keep Everyone Safe

The very first step in this process is to establish safety for anyone who participates in the cleanup. Your efforts to maintain safety should include the following:

  • Shut off the electricity to the flooded spaces.
  • Do not operate electrical equipment in flooded areas.
  • Use protection for your eyes, mouth, and hands.
  • Assess the type of flood water in the home.
  • Don't attempt to work in black water (anything contaminated by sewage).

Once you have taken the above steps, you can continue to clean up your home.

2. Take Pictures and Write Descriptions

Your next step for recovering from flooding is to document the damage. Take a lot of pictures of the rooms in your home and all of the damage, both inside and outside. This information will help you work with your insurance company.

3. Prevent Further Water Damage

Next, focus on repairs in places where water could still get into your home. For example, cover broken windows or complete repairs on damaged roofing.

4. Act Fast To Dry Out Your Home

One of the most important steps to safeguard against mold growth is to circulate air through the home, making sure you can dry out every corner and hard-to-reach area. If the weather is appropriate, open windows, and if it's safe to use electricity, start fans.

5. Contact Professionals

Sewage loss carries serious risks associated with the rising flood water. The contaminants in sewage may include E. coli and cryptosporidiosis. After flooding, put a stop to further contamination with the help of trained flood remediation professionals.

After a flood, you need to move quickly to clean up your home and prevent mold growth. Ensure the property is safe, then take steps to sanitize and restore the home with the help of trained professionals.

Tips for Getting Your Insurance Company to Pay for Secondhand Smoke Damage

11/19/2018 (Permalink)

Why SERVPRO Tips for Getting Your Insurance Company to Pay for Secondhand Smoke Damage Fire damage in a Vinings,GA building

You know you're covered if a fire breaks out in your offices, but what if there's a fire in an adjacent building? Happily, some insurance policies will cover your losses if your Vinings,GA, company has been impacted by a fire from a neighboring business. As you address smoke damage losses with your insurance company, make sure you complete the following steps.

Provide Thorough Documentation

There's a very good chance your insurance company will cover your losses, but for the best results, you need to keep track of what you've lost. As you take note of damages, include the following information:

  • Date of fire
  • Type of damages
  • Location of damages
  • General condition of your property
  • List and description of damaged goods, furnishings, equipment, and inventory
  • Names of employees, customers, and others who received injuries
  • Description of injuries

Back up your claims with photographs of affected areas and items in your building. You should also plan to provide police and fire department reports when you file your claim. It's also a very good idea to collect and save all of the emails and documents you exchange with your insurance company. If you speak to representatives on the phone, keep a written record of those conversations.

Understand Your Policy

The more you know about your coverage, the better off you'll be when disaster strikes. As smoke moves through your building from adjacent properties, your walls, ceilings, carpeting, and equipment could be exposed to hidden soot damage. Work closely with your insurance company and a smoke cleaning and restoration company to minimize your losses.

Seek Additional Help

Insurance companies operate with a focus on increasing profits while keeping costs down, as most other businesses do. However, if you believe that ambiguous wording is going to cost you thousands of dollars, you should talk to a public adjuster for help.

Even if your business wasn't directly affected by a fire, smoke damage could lead to extensive losses and reconstruction. Protect your business and yourself by understanding what your insurance company can and should offer.

3 Steps To Take When You Smell Mold

11/19/2018 (Permalink)

Why SERVPRO 3 Steps To Take When You Smell Mold Water damage can lead to mold growth in your Atlanta,GA business

Steps To Take After Smelling Mold

Mold has a distinctive odor. You may notice a mold smell or mildew smell before you see any visible growth. These smells are caused by the volatile organic compounds released during fungus growth. Here are three steps that owners of commercial properties should take immediately after smelling mold.

1. Identify Potential Sources of Moisture

Mold cannot grow without moisture. If you notice a moldy odor, consider potential moisture sources. This may lead you straight to the location of mold growth. Mold may begin to grow after water damage resulting from a leak or flood. Fungus thrives in undisturbed areas prone to developing condensation or that have high humidity levels. A mold testing expert can use a thermal camera to identify the origin of moisture that is causing mold.

2. Look for Visible Mold

By the time you pick up on a mold smell, you may be able to see colonies. Do not disturb fungus growth, as this may spread spores and lead to exposure to MVOCs or even mycotoxin. Rely on the expertise of an industrial hygienist and mold mitigation professionals to find hidden mold. These specialists can perform controlled and precise testing to check for mold behind walls or in other hidden locations.

3. Hire Mold Testing and Mitigation Experts

If you notice a fungus smell, but see no signs of mold, contact a service that provides mold testing and mitigation. Experts can determine the causes and types of mold in a commercial structure, eliminate the growth, and lower moisture levels to prevent the problem from recurring.

Check for moisture and visible mold as soon as you notice a mold smell in a commercial property in Atlanta,GA . If you do not find any signs of mold, contact a mold testing and mitigation service to look for hidden growth or moisture sources and ensure that the issue is resolved.